American Safety Council Reviews and Complaints

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American Safety Council Reviews

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  • Expired Course With No Assistance

    It's been 3 days since I emailed their 24-hour guaranteed response center and I have yet to recieve even a word. About a week ago I finished all 12 modules required with the online course and assumed I had been done, mostly because IT WAS NOT CLEAR ABOUT THE FACT I WAS NOT DONE, only to be told I was not done and that I no longer had access to the $75 program I had purchased about 4 months prior. I DEMAND either a refund for the endless number of hours I bled into this course or to be able to complete whatever is needed to be done. More...
    (Education, Schools)
    AubriFord's Picture   AubriFord    0 Comments   Comments
  • American safety council I need a refund asap

    Going on to my 3rd year of high school. Needing my permit so I can drive myself to internships, work, and volunteer work for next summer. I've been trying to complete this drivers Ed course but it's been taking me forever due to the issues and problems that have been happening. This drivers Ed course is giving me a hard time and I need a refund. I need my license by the time it's next summer already so I have been trying to complete this course so I can move on to getting my permit this year. Please. I need a refund. More...
    (Education, Schools)
    AnaR's Picture   AnaR    0 Comments   Comments
  • Voice Authentication

    My name is Amanda Tolentino. I am currently registered with your online driver's ed course. Since day one, I have been able to successfully verify my own voice twice. I have been locked out of my account and called customer service well over 12 times in the last day. I would have completed the course by now, which is extremely necessary due to a family issue, however I have spent up to two and a half hours to three hours on the phone with customer service or on hold. I have been told different things by different representatives (who happened to be very helpful) along the lines of... More...
    (Education, Schools)

    This review has been resolved or replied to by this company. I decided not to take the online exam and didn't attempt to take it so like it says in the website I am qualified for a full refund. I have been emailing since Monday already and no reply at all. I just want a reply assuring me that I will get my full refund of 24.95 and that's it. Is that too much to ask? :( I'm more sad then anything, I need the money for more important things and I hope this problem can be resolved as soon as possible. Please email me at More...
    (Credit Cards, Finance, Banks)
    Nestor12345's Picture   Nestor12345    1 Comments   Comments
  • Keystroke/voice recognition

    I JUST purchased this program online three hours ago, and have spent the ENTIRETY of that time up until now trying to get past the keystroke recognition just to START the course. It would allow me to pass through eight of the trials, and then as soon as I'd submit my verification the ninth time, I would start right again at one. I'd get through it again, and it would go back a space. Tried again, go back to one. Tried again, go back to the sixth "attempt". Very frustrating. So I began a search for reviews, only to see that a lot of people have this problem. I... More...
    hmflaherty's Picture   hmflaherty    2 Comments   Comments
  • American Safety Council. Florida online exam.

    My friends' daughter took the florida online exam , and she passed, and My nephew took the test on that website 2 times already , a failed, on his last attempt online he studied every day before he took it, both I and his parents watched him take his test , and when he reached the last question he hit submit , and it said he ran out of time? He had around 20 seconds left to answer and he answered it in time. The question was on what is the safe following distance, he had answered it correctly because i remember quizing him right before the test. He got 14 out of 20 right , so he only... More...
    (Education, Schools)
    xoxompxoxo's Picture   xoxompxoxo    4 Comments   Comments
  • Terrible customer service

    What a horrible experience with this company. I work for a large call center and never have we treated a customer the way I was treated by Nolan. I purchased a learner's permit course, you only get 2 chances to take this test before you have to go to the DMV and take it. The first failed attempt was because my son ran out of time, which is fine, that now leaves me with one more attempt. Once he was done with the first 20 question the page was showing a new question but with the answers to the last question. I called and Nolan told me to refresh the page to "un-loop it" I did... More...
  • Horrible course and horrible customer service

    It takes much longer than 6 hours to complete this course. Every now and then they interrupt you by asking to retype "magic" phrase. I've typed it on another computer - they've locked me out. Then you're supposed to call customer service - expect to spend 20-30 minutes just to get to a representative. When you finally get to them - they can hang up on you (what happened to me) or tell you to wait and disconnect after 20 min (what happened to me as well). Now after all that I've tried to type "magic" phrase on my original computer - it does not... More...
    nemkopf's Picture   nemkopf    1 Comments   Comments

    Do not waste your time or money on this course it is HORRIBLE. It was the most frustrating procedure I have ever seen online. IT TAKES MUCH LONGER THAN SIX HOURS. After multiple lockouts due to the ridiculous sensitivity of the "biometric logins" and extremely long wait times for customer service, the company would not allow me to finish the course and told me I had to repeat the entire process. Just go to a local class and save yourself the aggravation. Disappointed that my trusted Credit Union would even affiliate itself with this operation. More...
    (Education, Schools)
    kshaver's Picture   kshaver    2 Comments   Comments
  • waste of time

    This review has been resolved or replied to by this company. Taking this course has been an absolutely horrible experience. The site is slow, and requires regular call ins to verify who you are by voice biometrics. Their system does not work. After using the site for 4 hrs, 5 calls to customer service, I am now completely locked out. I am told I will have to wait to have their IT dept help me. Do yourself a favor and never use this service. More...
    (Education, Schools)
    Bsimonds12's Picture   Bsimonds12    1 Comments   Comments
  • Horrible customer service

    This review has been resolved or replied to by this company. I finished the course, but only after making 4 phone calls to HORRIBLE customer services representatives. One "help" representative cut me off in the middle of me explaining the fact that the course kept locking me out over and over again and said: "You know, M'am, you have to be quiet and to listen to ME now! There's nothing I can do to help you. I'm going to hang up on you and answer other calls." CLICK. She hung up on me!!!!! Leaving me frustrated, blown away about how rude she was, but most importantly, my problem was still unresolved. I called... More...
    jannie23's Picture   jannie23    1 Comments   Comments

    This ticket has been resolved or replied to by this company. I have been without a licence for almost 4 years now thanks to the Safety Council. Back in Sept 09 I got pulled over for speeding, did not comply(breathalizer) and was arrested on a DUI. ONE YEAR AND TWO MONTHS LATER, this case still did not get to court (appears that the initial officer, the one who clocked me speeding, could not be found...however since it was over a YEAR I needed to get my licence back....Upon the insistance of Safety Council, DMV and my own attorney (keeping in mind that NO conviction, nor any decision was ever met in this case)...I did what I had to and entered their... More...
    (Legal Services)
  • Double Enrollment Charge?

    I have been locked out of the course due to an expiration date. While it is a bit of negligence on my part, I had gotten to section 4 and was suddenly locked out. NO WHERE in the IPIRP contract does it state that the course must be paid for TWICE if it has expired, only that you have 30 days to complete it, which also is not listed as a requirement of validation. When I log into my account it simply says "You no longer have access to this course. It expired on 10/4/12." I am currently awaiting a reply from the costumer support via email, and will call promptly in the morning, to... More...
    (Education, Schools)
    Asdfghjkl1's Picture   Asdfghjkl1    0 Comments   Comments
  • fixed situation

    My first review was a really bad review of the school. During my last phone call I got the director of customer services' e-mail and e mailed him with my concerns and unexpectedly got a prompt reply on his day off. I was able to tell him what happened, voice my opinion, and still talk with him and resolve my enrollment issues, although I did have to call the court and get an extension. I would definitely recommend going straight to the top. He is very nice and takes care of every thing promptly. His actions changed my opinion on their school. I will let you know how the learning... More...
    (Education, Schools)
    fortune121's Picture   fortune121    0 Comments   Comments
  • Driving school? Find another

    Horrible. I had to send my citation and drivers license multiple times in doing so the week before my court day arrived and I wake up this morning check my e-mail and find that they have removed me from the class because i am within a week of my court date. The school is horrible. Make your life easier and pay the extra 10 bucks and go to another school. Don't make the mistake I made. I have to get an extension and fax that to them now. The whole school is bull and a waste of time, All they do (including the employees) is take your money and give you problems. More...
    (Education, Schools)
    fortune121's Picture   fortune121    3 Comments   Comments
  • American Safety council

    Bad choice for defensive driving school. Got a photo radar ticket in Tempe Az. Used these people, gave them my $200 took the course and passed. They were suposed to tell Tempe that I passed the course. I get an order from the court sayng I missed my court date. ASC says I was supposed to send them more info and that it says on their web site. I looked again. It dosent. Now I have t try to get Tempe to clear my record. More...
    (Education, Schools)
    ette's Picture   ette    1 Comments   Comments
  • customer service and tech support horrible

    Geico should never use this company again.. I had nothing but problems taking the insurance 6 hour stupid course. The short sentence that I had to type for authorization of myself never worked.. It locked me out every single time I tried to enter it.. Customer Service is helpless and tech support must be a bunch of highschool drop outs who should be saying "Do you want fries with that". I recommend never taking a test at this website. Do not give them your hard working money because they do not know what hard work is themselves. Horrible Horrible experience.. This is a warning to... More...
    Peek191255's Picture   Peek191255    1 Comments   Comments
  • Defensive Driving Course

    My name is Jaime Griffith and my email is I applied for a 5 hour course through for NY state and paid with a debit card. The customer service at this wesite directed me to american safety council and said that you had to cancel it. I have been trying to cancel it all day. I have emailed and received no response. I really need a phone number so I can discuss this with a person. Please help me asap. More...
    jgriffi9's Picture   jgriffi9    0 Comments   Comments
  • Poor quality control and nonexistent customer service

    Took their online drivers ed course, but had terrible problems with quality control, product delivery and customer service. Throughout the online course, you are asked to answer validating multiple choice questions to verify that the person registered for the course is the one taking it. Questions include things such as your home address, car type, etc. All of this information is on file with the DMV, which is where they say they pulled their records. In my case, this informaiton has been on file with the DMV for YEARS! In my case, the pool of answers that they provided for me to... More...
    (Education, Schools)

American Safety Council Reviews By Product

American Safety Council Comments

NYCBOI says: (4 years ago)

daishia1 says: (6 years ago)
What a waste of fucking time!!!....the service is TERRIBLE!!...i spoke w/Darian who was no fucking help!!..rude as shit & needs 2 be fired immediately!!!...??? how are there no available managers/supervisors until monday??...with this being a 24hour service line..that apparently can't be ran alone by entry level csr...why wouldn't you have some1 any1 in upper management b there....or was lazy ass darian telling a lie...wouldn't b suprised..but 4 certain....NEVER AGAIN!!

JohnDunsScotus says: (6 years ago)
If you're looking for a quick and easy defensive driving course from the comfort of your own home, this is not for you. You're better off sitting 5 hours at ANY driving school than going through this torture. I'm sure the reason that it's so tortorous is because since it is online, a lot of requirements have to be met. They want to make sure you are taking the course. I'm not asking for a refund or anything to that effect. I'm simply airing out my grievances and warning anyone out there who thinks this will be quick and easy, to think AGAIN.

jalomb says: (6 years ago)
This is a terrible service. They make you either call in periodically or enter a phrase on the computer. Both systems failed me. I was ;locked out the program both times after completing half the course. I've talked to customer service three times, all after long waits. 24.95 spent for nothing. These people are frauds.

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