American Safety Council Consumer Complaints All Reviews

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American Safety Council Reviews

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  • Expired Course With No Assistance



    It's been 3 days since I emailed their 24-hour guaranteed response center and I have yet to recieve even a word. About a week ago I finished all 12 modules required with the online course and assumed I had been done, mostly because IT WAS NOT CLEAR ABOUT THE FACT I WAS NOT DONE, only to be told I was not done and that I no longer had access to the $75 program I had purchased about 4 months prior. I DEMAND either a refund for the endless number of hours I bled into this course or to be able to complete whatever is needed to be done. More...
    (Education, Schools)
    AubriFord's Picture   AubriFord    0 Comments   Comments
  • American safety council I need a refund asap



    Going on to my 3rd year of high school. Needing my permit so I can drive myself to internships, work, and volunteer work for next summer. I've been trying to complete this drivers Ed course but it's been taking me forever due to the issues and problems that have been happening. This drivers Ed course is giving me a hard time and I need a refund. I need my license by the time it's next summer already so I have been trying to complete this course so I can move on to getting my permit this year. Please. I need a refund. More...
    (Education, Schools)
    AnaR's Picture   AnaR    0 Comments   Comments
  • I NEED MY FULL REFUND!!!!



    This review has been resolved or replied to by this company. I decided not to take the online exam and didn't attempt to take it so like it says in the website I am qualified for a full refund. I have been emailing since Monday already and no reply at all. I just want a reply assuring me that I will get my full refund of 24.95 and that's it. Is that too much to ask? :( I'm more sad then anything, I need the money for more important things and I hope this problem can be resolved as soon as possible. Please email me at nestorjulian12345@icloud.com More...
    (Credit Cards, Finance, Banks)
    Nestor12345's Picture   Nestor12345    1 Comments   Comments
  • Keystroke/voice recognition



    I JUST purchased this program online three hours ago, and have spent the ENTIRETY of that time up until now trying to get past the keystroke recognition just to START the course. It would allow me to pass through eight of the trials, and then as soon as I'd submit my verification the ninth time, I would start right again at one. I'd get through it again, and it would go back a space. Tried again, go back to one. Tried again, go back to the sixth "attempt". Very frustrating. So I began a search for reviews, only to see that a lot of people have this problem. I... More...
    (Insurance)
    hmflaherty's Picture   hmflaherty    2 Comments   Comments
  • Terrible customer service



    What a horrible experience with this company. I work for a large call center and never have we treated a customer the way I was treated by Nolan. I purchased a learner's permit course, you only get 2 chances to take this test before you have to go to the DMV and take it. The first failed attempt was because my son ran out of time, which is fine, that now leaves me with one more attempt. Once he was done with the first 20 question the page was showing a new question but with the answers to the last question. I called and Nolan told me to refresh the page to "un-loop it" I did... More...
    (Miscellaneous)
  • Horrible course and horrible customer service



    It takes much longer than 6 hours to complete this course. Every now and then they interrupt you by asking to retype "magic" phrase. I've typed it on another computer - they've locked me out. Then you're supposed to call customer service - expect to spend 20-30 minutes just to get to a representative. When you finally get to them - they can hang up on you (what happened to me) or tell you to wait and disconnect after 20 min (what happened to me as well). Now after all that I've tried to type "magic" phrase on my original computer - it does not... More...
    (Insurance)
    nemkopf's Picture   nemkopf    1 Comments   Comments
  • ABSOLUTEY HORRIBLE!



    Do not waste your time or money on this course it is HORRIBLE. It was the most frustrating procedure I have ever seen online. IT TAKES MUCH LONGER THAN SIX HOURS. After multiple lockouts due to the ridiculous sensitivity of the "biometric logins" and extremely long wait times for customer service, the company would not allow me to finish the course and told me I had to repeat the entire process. Just go to a local class and save yourself the aggravation. Disappointed that my trusted Credit Union would even affiliate itself with this operation. More...
    (Education, Schools)
    kshaver's Picture   kshaver    2 Comments   Comments
  • waste of time



    This review has been resolved or replied to by this company. Taking this course has been an absolutely horrible experience. The site is slow, and requires regular call ins to verify who you are by voice biometrics. Their system does not work. After using the site for 4 hrs, 5 calls to customer service, I am now completely locked out. I am told I will have to wait to have their IT dept help me. Do yourself a favor and never use this service. More...
    (Education, Schools)
    Bsimonds12's Picture   Bsimonds12    1 Comments   Comments
  • Horrible customer service



    This review has been resolved or replied to by this company. I finished the course, but only after making 4 phone calls to HORRIBLE customer services representatives. One "help" representative cut me off in the middle of me explaining the fact that the course kept locking me out over and over again and said: "You know, M'am, you have to be quiet and to listen to ME now! There's nothing I can do to help you. I'm going to hang up on you and answer other calls." CLICK. She hung up on me!!!!! Leaving me frustrated, blown away about how rude she was, but most importantly, my problem was still unresolved. I called... More...
    (Insurance)
    jannie23's Picture   jannie23    1 Comments   Comments
  • Driving school? Find another



    Horrible. I had to send my citation and drivers license multiple times in doing so the week before my court day arrived and I wake up this morning check my e-mail and find that they have removed me from the class because i am within a week of my court date. The school is horrible. Make your life easier and pay the extra 10 bucks and go to another school. Don't make the mistake I made. I have to get an extension and fax that to them now. The whole school is bull and a waste of time, All they do (including the employees) is take your money and give you problems. More...
    (Education, Schools)
    fortune121's Picture   fortune121    3 Comments   Comments
  • American Safety council



    Bad choice for defensive driving school. Got a photo radar ticket in Tempe Az. Used these people, gave them my $200 took the course and passed. They were suposed to tell Tempe that I passed the course. I get an order from the court sayng I missed my court date. ASC says I was supposed to send them more info and that it says on their web site. I looked again. It dosent. Now I have t try to get Tempe to clear my record. More...
    (Education, Schools)
    ette's Picture   ette    1 Comments   Comments
  • customer service and tech support horrible



    Geico should never use this company again.. I had nothing but problems taking the insurance 6 hour stupid course. The short sentence that I had to type for authorization of myself never worked.. It locked me out every single time I tried to enter it.. Customer Service is helpless and tech support must be a bunch of highschool drop outs who should be saying "Do you want fries with that". I recommend never taking a test at this website. Do not give them your hard working money because they do not know what hard work is themselves. Horrible Horrible experience.. This is a warning to... More...
    (Miscellaneous)
    Peek191255's Picture   Peek191255    1 Comments   Comments
  • Defensive Driving Course



    My name is Jaime Griffith and my email is jgriffi9@mail.naz.edu. I applied for a 5 hour course through besttrafficschool.com for NY state and paid with a debit card. The customer service at this wesite directed me to american safety council and said that you had to cancel it. I have been trying to cancel it all day. I have emailed info@americansafetycouncil.com and received no response. I really need a phone number so I can discuss this with a person. Please help me asap. More...
    (Miscellaneous)
    jgriffi9's Picture   jgriffi9    0 Comments   Comments
  • Poor quality control and nonexistent customer service



    Took their online drivers ed course, but had terrible problems with quality control, product delivery and customer service. Throughout the online course, you are asked to answer validating multiple choice questions to verify that the person registered for the course is the one taking it. Questions include things such as your home address, car type, etc. All of this information is on file with the DMV, which is where they say they pulled their records. In my case, this informaiton has been on file with the DMV for YEARS! In my case, the pool of answers that they provided for me to... More...
    (Education, Schools)


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