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American Safety Council Complaint - ABSOLUTEY HORRIBLE! - Defensive Driving Course
American Safety Council Complaint

American Safety Council Complaint


ABSOLUTEY HORRIBLE! - Defensive Driving Course

Do not waste your time or money on this course it is HORRIBLE. It was the most frustrating procedure I have ever seen online. IT TAKES MUCH LONGER THAN SIX HOURS. After multiple lockouts due to the ridiculous sensitivity of the "biometric logins" and extremely long wait times for customer service, the company would not allow me to finish the course and told me I had to repeat the entire process. Just go to a local class and save yourself the aggravation. Disappointed that my trusted Credit Union would even affiliate itself with this operation.

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Charrison919 says: (6 years ago)
Thanks for your feedback and sharing your concerns. We regret that you had less than a satisfactory experience and have already refunded your money based on our satisfaction guarantee. But, we would still like to give you the opportunity to try and finish the course you started if you are still interested. We have a tech standing by and can reinstate your course if you wish. Simply call us and reference your Order ID. I left detailed notes in the account. Regardless of your decision, the refund will post back to your financial institution within 5 business days. Thanks, and again, we regret the issues you experienced.

Charrison919 says: (6 years ago)
We regret that you did not have a satisfactory experience with our biometrics Keystroke method. Therefore, we have refunded the course charge, but would still like to help you finish the class regardless of that. You can call our help line at 1-800-732-4135 and mention your user ID if you wish to try and continue, if not, again, we understand and apologize and do regret the issues you experienced. Thanks -

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