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American Safety Council Complaint - American Safety Council online defensive driving course Biometric Keystroke not working.
American Safety Council Complaint

American Safety Council Complaint


American Safety Council online defensive driving course Biometric Keystroke not working.

Ughhhh!!!...I wish I would have read all these reviews before purchasing this course from this company, I have been trying to log on and their Biometric Keystroke feature would not recognize my typing, now it's telling me that if I try again and if does not work the course would be marked as failed....huh??? but I have not even had the chance to start the course because of your not so friendly system, I am frustrated, I emailed the company and I am waiting for a reply at this point I want a refund, I don't want to deal with this headache.

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heathermflaherty says: (5 years ago)
After seeing this review, and the response from The American Safety Council, instead of complaining, I decided to spend the extra five dollars on voice recognition as opposed to keyboard strokes. Obviously, the keyboard security measure was not working for me at all either. What's worse, is that even having spent that five dollars, I'm not given the option whatsoever to verify myself by way of voice! It's still telling me to use keyboard biometrics, which was my problem in the first place. Please help me. If there are instructions as to how I could be able to get past this issue and begin my course, I would be more than happy to follow them as opposed to a refund. Please help.

Charrison919 says: (5 years ago)

Thank you for taking the time to reach out to us, and we sincerely apologize for the inconvenience! I know our service team has already been in touch with you but I wanted to respond publicly in case anyone else runs into this problem in the future.

Some states requires that we include biometric verification to ensure the right person is taking the course. While our Keystroke option is a great verification method for many course participants, some mobile devices have issues recognizing typing patterns and thus our site urges any mobile users to choose the Voice option for biometric verification. Thanks to your review, we are working on making this issue clearer to mobile users, and you can easily switch to Voice verification or use your desktop computer to successfully complete your course.

Please let us know if you have any other questions or issues, and thank you for choosing American Safety Council!

Lauren Kates
American Safety Council

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