Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
American Safety Council Complaint - American Safety Council online defensive driving course Biometric Keystroke not working.
American Safety Council Complaint

American Safety Council Complaint

ADVERTISEMENT

American Safety Council online defensive driving course Biometric Keystroke not working.


Ughhhh!!!...I wish I would have read all these reviews before purchasing this course from this company, I have been trying to log on and their Biometric Keystroke feature would not recognize my typing, now it's telling me that if I try again and if does not work the course would be marked as failed....huh??? but I have not even had the chance to start the course because of your not so friendly system, I am frustrated, I emailed the company and I am waiting for a reply at this point I want a refund, I don't want to deal with this headache.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to American Safety Coun...
SUBMIT a ticket
for American Safety Coun...
WATCH videos
for American Safety Coun...
More American Safety Council Reviews and Complaints MORE reviews and complaints
for American Safety Coun...

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


heathermflaherty says: (4 years ago)
 0
After seeing this review, and the response from The American Safety Council, instead of complaining, I decided to spend the extra five dollars on voice recognition as opposed to keyboard strokes. Obviously, the keyboard security measure was not working for me at all either. What's worse, is that even having spent that five dollars, I'm not given the option whatsoever to verify myself by way of voice! It's still telling me to use keyboard biometrics, which was my problem in the first place. Please help me. If there are instructions as to how I could be able to get past this issue and begin my course, I would be more than happy to follow them as opposed to a refund. Please help.



Charrison919 says: (5 years ago)
 0
Hi CKARMA99,

Thank you for taking the time to reach out to us, and we sincerely apologize for the inconvenience! I know our service team has already been in touch with you but I wanted to respond publicly in case anyone else runs into this problem in the future.

Some states requires that we include biometric verification to ensure the right person is taking the course. While our Keystroke option is a great verification method for many course participants, some mobile devices have issues recognizing typing patterns and thus our site urges any mobile users to choose the Voice option for biometric verification. Thanks to your review, we are working on making this issue clearer to mobile users, and you can easily switch to Voice verification or use your desktop computer to successfully complete your course.

Please let us know if you have any other questions or issues, and thank you for choosing American Safety Council!

Lauren Kates
American Safety Council






login with Facebook and share your reviews

More American Safety Council reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team