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American Safety Council Complaint - American Safety Council's biometric authentication not reliable - American Safety Council defensive driving course
American Safety Council Complaint

American Safety Council Complaint

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American Safety Council's biometric authentication not reliable - American Safety Council defensive driving course


I have personally invested more than 4 hours taking your online course. Due to some reason your system fails to recognize me as the same person and it locked me out two times.
After searching online I see that this has happened to so many others as well. I am a 67 year old retired professional and I assure you I have taken this very seriously. It is extremely stressful to spend this much time and then have this occur.
I would truly appreciate your help with this matter.


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Comments


Charrison919 says: (5 years ago)
 0
Thanks for sharing your feedback and concerns with us. I believe I have found your account searching our database with the information from within this complaint. If I found the correct account it appears you graduated and were reported as such on 4/17/2013 11:25:52pm. If this is in fact true, then we will consider this matter closed but will investigate more closely the specific problems you encountered to see if we can better improve our courses or content based on the troubles you experiencing. If the account we found, that I referenced herewith was not you, and/or you haven't graduated, please contact us ASAP directly at callcentermanagement@amersc.com with your username or Order ID and we will reach out to you immediately to try and resolve any ongoing problems you may be experiencing.
Thanks for your time and we look forward to hearing from you if the problem still exists.
Michael Lewin
Director of Customer Service
American Safety Council






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