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American Safety Council Complaint - Still have not gotten an email to apply for a learner's permit, thank you American Safety Council - Parent-Taught Driver's Education through The American Safety Council
American Safety Council Complaint

American Safety Council Complaint

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Still have not gotten an email to apply for a learner's permit, thank you American Safety Council - Parent-Taught Driver's Education through The American Safety Council


This review has been resolved or replied to by this company.
I have 90 days to get a license AND take a defensive driver's course, court ordered. Except Parent-taught drivers education still hasn't sent me the email to apply for a permit! I completed the first 6 hours, weeks ago! I'm running out of time! It's so frustrating to be lied to by this company, constantly calling them to send the email but still? Nothing. On Monday I called, they said 5-15 minutes, this morning I called, the same answer. Do I have a permit yet? No I certainly do not. I would greatly appreciate it if whomever could help me. If so please contact me at ninarod_designer2@yahoo.com


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Comments


Charrison919 says: (5 years ago)
 +1
Hello NinaMarie,

We attempted to call you in regards to this complaint to see if we could help you resolve your issue immediately (not receiving your Texas Parent Taught Drivers Ed Permit application packet Email), but we were unable to get through with the number we had on file, and there was no voicemail option available. Regardless, we are still happy to offer assistance via this response, and/or the emails we already sent to both addresses with the documents attached.

Looking up your account information, Order ID: 6587910, I can see record of the times when we tried to reach out to you via email with your packet, and when you also made contact with us to request the packet after informing us you had not been receiving it. On July 18th, 2013, we sent an email to the email address you registered with, “ninarod_designer@yahoo.com” which had/has the packet attached as a PDF document. The email was sent by our Support team, and the email would have been coming from the email address, support@amersc.com. Perhaps the original email went to your Spam, or perhaps it was discarded. We received no record of an electronic delivery failure.

Our call records then indicate you reached out to us on July 29th, 2013 alerting us you were not able to locate or had not received the packet to your email, at which point we promptly re-emailed the packet. The same instance occurred again, on July 31st, 2013. I am unsure what the exact issue was in regards to you not being able to receive or locate those transmissions, but please be aware that the emails were being sent to the address you specified during registration, which I see is different than the email you specified for contact on the Measured Up website…have you checked your other email address, “ninarod_designer@yahoo.com”?

In any event, we attached the document for you and resent to both addresses aforementioned just now, again. I am sorry that you were not able to retrieve the information that we tried multiple times to send to you at the original email address you specified, maybe using the second email address will work.

Please let us know if you have any difficulty opening/receiving the document, or if you have any other questions or concerns. You can respond directly to the other emails we sent or callcentermanagement@amersc.com if you require more assistance.

We absolutely regret the trouble you have had receiving this email certificate, and if this last try doesnt solve it we would be happy to print the documents for you and mail them.
Thanks,

Michael Lewin
American Safety Council






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