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American Safety Council Complaint - Terrible customer service - American Safety Council defensive driving course
American Safety Council Complaint

American Safety Council Complaint


Terrible customer service - American Safety Council defensive driving course

What a horrible experience with this company. I work for a large call center and never have we treated a customer the way I was treated by Nolan. I purchased a learner's permit course, you only get 2 chances to take this test before you have to go to the DMV and take it. The first failed attempt was because my son ran out of time, which is fine, that now leaves me with one more attempt. Once he was done with the first 20 question the page was showing a new question but with the answers to the last question. I called and Nolan told me to refresh the page to "un-loop it" I did as I was told and problem fixed. He kept taking the test and when he got to question 16 the test froze. I refreshed and now I was restricted from taking the test. Apparently Nolan's attempt to "un-loop it" caused me to use his second chance at the test. I called back and guess who answers Nolan, he said nothing can be done and I couldn't speak to a supervisor. He was rude and hung up on me, I called back and you guessed it Nolan picked up. One rep for a call center?? He was rude and sighing like I was bothering him or he was doing me a favor. Never again with this company and you better believe I will not be recommending this company to anyone.

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Charrison919 says: (6 years ago)
Thanks for the feedback and sharing you concerns with us. We take all feedback seriously and use it when possible to enhance our courses and students experience.
You absolutely did have a technical issue, and the steps that were provided to you typically work. We very much regret you ran into this issue, usually the loop is indicative of “already” being out of chances but being served the wrong message, hence the loop. I totally understand that the explanation of this will not suit your needs nor does it give your son back the one attempt you speak of. Therefore we would be pleased to offer you any/all refunds you are entitled to based on our satisfaction guarantee, of which you clearly are not.
However, we will need you to reach out to us via email (since I do not see viable contact information in this post) to callcentermanagement@amersc.com so we can review your account. That email address is monitored by our management team 24/7; please include your order id and or username in the email.
Regardless of the refund, we will review the phone calls to be certain this agent is representing our company properly, and do appreciate you bringing this to our attention.
We look forward to hearing from you,
Michael Lewin
Director of Customer Service
American Safety Council

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