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American Safety Council Support Ticket - Voice Authentication

American Safety Council Support Ticket

Voice Authentication - Drivers Education-Online

Created By: arietol85's Picture arietol85 Last Reply: arietol85's Picture arietol85
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: Drivers Education-Online

My name is Amanda Tolentino. I am currently registered with your online driver's ed course. Since day one, I have been able to successfully verify my own voice twice. I have been locked out of my account and called customer service well over 12 times in the last day. I would have completed the course by now, which is extremely necessary due to a family issue, however I have spent up to two and a half hours to three hours on the phone with customer service or on hold. I have been told different things by different representatives (who happened to be very helpful) along the lines of "Maybe its background noise," to "I have listened to your voice samples and for some odd reason I cannot figure out what is wrong. Your voice is pretty consistent." I have actually spoke to three representatives multiple times on separate occasions and they knew who I was immediately because this issue persists. I am ready to give up, I am no longer frustrated. Is there anything that can be done?


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